Client Success Executive

Are you passionate about the hospitality industry? Are you an aspiring salesperson? Do you have a knack for providing exceptional customer service? First Table, a tech-savvy and globally expanding hospitality platform, is seeking a talented UK-based Client Success Executive to join our team.

About First Table

First Table is on a mission to bring together restaurants and food lovers worldwide. With headquarters based in Queenstown, New Zealand, we've been leading the charge in the hospitality tech industry for nearly 10 years. Today, we're a global force operating in New Zealand, Australia, the UK, and the Philippines. We're not just a "deals website"; we're a platform that fosters restaurant discovery and connects people over their shared love of food.

The Role

As key members of the commercial team, our Client Success Executive will play an important role in the sales growth across the UK market and, in particular London. You will be the key driver in assisting the UK BDM team in maximising their use of time by carrying out essential sales support, account management and new business prospecting. You will possess a ‘can do’ attitude, a genuine desire for sales, and an aspiration to ensure the success and happiness of First Table clients. This role can be carried out from anywhere within the UK but it would be an advantage to be in close proximity/easy travel time to London.

Responsibilities

• Work alongside our UK based Business Development Managers to improve the overall efficiency and performance of the full commercial team
• Assist in managing a portfolio of clients
• Own the administration relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
• Provide sales figures, growth data and client reports
• Have a strong focus on prospecting new business opportunities in conjunction with the existing UK team.
• Play a key role in securing growth opportunities for the UK team
• Develop and maintain a sales support system for the BDMs
• Collaborate closely with internal teams on objection handling and resolve partner issues
• Work closely with the global Sales and Client Success team on projects, training and sales initiatives

Key Skills

• Knowledge of Hubspot and other administrative tools
• Experience in a client-facing or customer service role, preferably in a tech-driven environment
• Confident selling via different methods, e.g. phone, Linked In, email etc
• Strong administrative skills with meticulous attention to detail
• Excellent communication and interpersonal skills, both written and verbal
• Ability to multitask and thrive in a fast-paced, dynamic environment
• A natural problem solver with a positive attitude and a passion for delivering outstanding service
• Familiarity with hospitality and restaurant operations is a plus

In return First Table offers

• 38 hours per week (full time)
• Competitive base salary
• Flexible working hours
• Company laptop & mobile phone allowance
• Work from home
• Employment at an award-winning global company
• The opportunity to be part of a team that is talented and passionate about what they do
• Opportunities for internal and external professional development
• Great company culture. No day is dull!

If you're ready to take on this exciting challenge as our Client Success Executive, please submit your application, including your C.V. and tailored cover letter via Indeed. Don't forget to detail your relevant experience and why you're passionate about joining First Table.

* Applications will be processed as they are received

* Only applicants that have been shortlisted will be contacted

* Applications with no cover letter will not be considered for this role

* Applicants based in/close to London would be preferred for this role

* Applicants for this position must have permanent rights to work in the U.K